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2-50 Service Manual
4085-001
Symptom Tables
Locate the symptom in the following tables and take the appropriate
action.
Carrier Transport Problems
Communications Problems
Maintenance Station Problems
Symptom Action
• No carrier movement
• Slow carrier movement
• Carrier stops
• Carrier does not move to
cartridge load position when
opening access door
• Carrier strikes left side frame.
See page 2-48.
See the “Transport Service Check” on
page 2-67 .
See the “Carrier System Test” on
page 3-32 .
Symptom Action
Printer not communicating with
host computer
See the “Parallel Wrap Test” on
page 3-25 .
Not able to print test page Check the USB cable and engine
board cable connection. If okay,
replace RIP card.
Symptom Action
• Fails to cap the printhead
• Fails to clean the printhead
• Pump fails to work
• Maintenance assembly does not
move
• Maintenance assembly moves to
forward position, then will not
return
• Access door switch does not
work
• Peristalic pump or motor does
not work.
See the “Maintenance Station Service
Checks” on page 2-55 .
See the “Maintenance Sled Test” on
page 3-33 .
- 4085-001 1
- Table of Contents 3
- Safety Information 8
- Norme di sicurezza 9
- Sicherheitshinweise 9
- Pautas de Seguridad 10
- Informações de Segurança 10
- Informació de Seguretat 11
- Service Manual 12
- 1. General Information 13
- Maintenance Approach 14
- Tools Required For Service 15
- Abbreviations 15
- Operator Panel and Menus 16
- Printer Messages 18
- Operator Panel Menus 19
- 1-8 Service Manual 20
- Ready status 20
- Changing Printer Settings 21
- 1-10 Service Manual 22
- 2. Diagnostic Information 23
- Service Messages 24
- Error Indicator Table 25
- 2-4 Service Manual 26
- Diagnostic Information 2-5 27
- 2-6 Service Manual 28
- Diagnostic Information 2-7 29
- 2-8 Service Manual 30
- Diagnostic Information 2-9 31
- User Status Messages 32
- Diagnostic Information 2-11 33
- 2-12 Service Manual 34
- Warning Messages 35
- Status Messages 36
- Diagnostic Information 2-15 37
- 2-16 Service Manual 38
- Diagnostic Information 2-17 39
- 2-18 Service Manual 40
- Diagnostic Information 2-19 41
- 2-20 Service Manual 42
- Diagnostic Information 2-21 43
- 2-22 Service Manual 44
- Diagnostic Information 2-23 45
- Attendance Messages 46
- Diagnostic Information 2-25 47
- 2-26 Service Manual 48
- Diagnostic Information 2-27 49
- Overriding Change Prompts 50
- Diagnostic Information 2-29 51
- 2-30 Service Manual 52
- Diagnostic Information 2-31 53
- 2-32 Service Manual 54
- Diagnostic Information 2-33 55
- 2-34 Service Manual 56
- Diagnostic Information 2-35 57
- 2-36 Service Manual 58
- Diagnostic Information 2-37 59
- 2-38 Service Manual 60
- Diagnostic Information 2-39 61
- Paper Jams 62
- 2-42 Service Manual 64
- 2-44 Service Manual 66
- 2-46 Service Manual 68
- Diagnostic Information 2-47 69
- 2-48 Service Manual 70
- Post Symptom Table 71
- Symptom Tables 72
- Diagnostic Information 2-51 73
- Operator Panel Problems 73
- Paper Feed Problems 73
- Power Problems 73
- 2-52 Service Manual 74
- Service Checks 75
- 2-54 Service Manual 76
- Diagnostic Information 2-55 77
- Index Motor Service Check 78
- Sensor Checks 78
- 2-58 Service Manual 80
- Options Service Check 81
- Paper Feed Service Check 82
- • A defective motor 83
- • Defective gears 83
- • Defective engine board 83
- • Defective power supply 83
- Power Supply Service Check 85
- RIP Card Service Check 86
- Print Quality Service Check 87
- 2-66 Service Manual 88
- Transport Service Check 89
- 2-68 Service Manual 90
- User Error Messages 91
- 2-70 Service Manual 92
- Diagnostic Information 2-71 93
- 2-72 Service Manual 94
- 3. Diagnostic Aids 95
- 3-2 Service Manual 96
- Change Ink Cartridges 98
- Change Printheads 98
- Aligning the Printheads 99
- 3-6 Service Manual 100
- Cleaning Printheads 101
- Linking Input Trays 102
- 3-10 Service Manual 104
- Restoring Factory Defaults 106
- 3-14 Service Manual 108
- 3-16 Service Manual 110
- 3-18 Service Manual 112
- 3-20 Service Manual 114
- 3-22 Service Manual 116
- • DRAM Error 118
- • ROM Checksum Error 119
- • ROM Burst Read Error 119
- 3-26 Service Manual 120
- 3-28 Service Manual 122
- 3-30 Service Manual 124
- 3-32 Service Manual 126
- 3-34 Service Manual 128
- 3-36 Service Manual 130
- • All 2xx paper jam messages 131
- • All 9xx service messages 131
- 3-38 Service Manual 132
- for an illustration of the 133
- 3-40 Service Manual 134
- Operator Panel 136
- 3-44 Service Manual 138
- Busy/Waiting Menu Group 139
- Job Menu 140
- Ready Menu Group 142
- 3-50 Service Manual 144
- 3-52 Service Manual 146
- Diagnostic Aids 3-53 147
- 3-54 Service Manual 148
- 3-56 Service Manual 150
- 3-58 Service Manual 152
- Configuration Menu Group 154
- Diagnostic Aids 3-61 155
- 3-62 Service Manual 156
- 3-64 Service Manual 158
- Diagnostic Aids 3-65 159
- 3-66 Service Manual 160
- 4. Repair Information 161
- Adjustments 162
- Removal Procedures 162
- Rear Cover Removal 163
- 4-4 Service Manual 164
- Exit Tray Removal 165
- Left Frame Cover Removal 166
- Left Cover Removal 167
- 4-8 Service Manual 168
- 4-10 Service Manual 170
- Left Tray Cover Removal 171
- Right Tray Cover Removal 172
- Engine Board /Cover Removal 174
- Carrier with Card Removal 175
- 4-16 Service Manual 176
- 4-18 Service Manual 178
- Power Supply Removal 179
- 4-20 Service Manual 180
- Repair Information 4-21 181
- Index Card Assembly Removal 182
- Cover-Open Sensor Removal 183
- 4-24 Service Manual 184
- Repair Information 4-25 185
- Sensor Removal 186
- Frame From Base Removal 187
- 4-28 Service Manual 188
- 4-30 Service Manual 190
- Path Sensor Removal 191
- 4-32 Service Manual 192
- PerfectFinish Motor Removal 193
- Index Motor Assembly Removal 193
- 4-34 Service Manual 194
- Repair Information 4-35 195
- 4-36 Service Manual 196
- Repair Information 4-37 197
- 4-38 Service Manual 198
- Exit Shaft with Gear Removal 199
- 4-40 Service Manual 200
- Repair Information 4-41 201
- 4-42 Service Manual 202
- 4-44 Service Manual 204
- 4-46 Service Manual 206
- Backup Roller Spring Removal 208
- Tray 2 Covers Removal 209
- Peristaltic Pump Removal 209
- 4-50 Service Manual 210
- Repair Information 4-51 211
- 4-52 Service Manual 212
- 5. Connector Locations 213
- RIP Card 214
- RIP Card (cont.) 215
- Optional Tray 2 216
- 6. Preventive Maintenance 217
- 6-2 Service Manual 218
- 7. Parts Catalog 219
- Assembly 1: Covers 220
- Assembly 1: Covers 221
- Assembly 2: Paper Feed 222
- Assembly 2: Paper Feed 223
- 7-6 Service Manual 224
- Parts Catalog 7-7 225
- 7-8 Service Manual 226
- Parts Catalog 7-9 227
- Assembly 3: Electronics 228
- Assembly 3: Electronics 229
- 7-12 Service Manual 230
- Parts Catalog 7-13 231
- 7-14 Service Manual 232
- Parts Catalog 7-15 233
- 7-16 Service Manual 234
- Assembly 4: Carrier Transport 235
- 7-18 Service Manual 236
- Parts Catalog 7-19 237
- Assembly 6: Optional Tray 2 238
- Assembly 6: Optional Tray 2 239
- 7-22 Service Manual 240
- Parts Catalog 7-23 241
- 7-24 Service Manual 242
- Parts Catalog 7-25 243
- 7-26 Service Manual 244
- X-2 Service Manual 246
- Part Numbers 247
- X-4 Service Manual 248
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