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Jammed pages are not reprinted
T
URN ON JAM RECOVERY
1 From the home screen, navigate to:
> Settings > General Settings > Print Recovery
2 Touch the arrows next to Jam Recovery until On or Auto appears.
3 Touch Submit.
Solving print quality problems
If these suggestions do not correct the problem, then contact customer support. You may have a printer part that
requires adjustment or replacement.
Characters have jagged or uneven edges
If you are using downloaded fonts, verify that the fonts are supported by the printer, the host computer, and the
software program.
Clipped images
Try one or more of the following:
CHECK THE GUIDES
Move the width and length guides in the tray to the correct positions for the paper size loaded.
CHECK THE PAPER SIZE SETTING
Make sure the paper size setting matches the paper loaded in the tray:
1 From the printer control panel Paper menu, check the Paper Size setting.
2 Before sending the job to print, specify the correct size setting:
• For Windows users, specify the size from Print Properties.
• For Macintosh users, specify the size from the Page Setup dialog.
Troubleshooting 330
- X950 Series 1
- Contents 2
- Safety information 15
- Learning about the printer 17
- Printer configurations 19
- Basic model 20
- Configured models 20
- Fully configured model 21
- Using the ADF 22
- Using the scanner glass 22
- Learning about the printer 23 23
- Understanding the home screen 24
- 123.123.123.123 24
- Features 26
- Sample touch screen 26
- Other touch-screen buttons 27
- Touch To 28
- Reset values on the screen 28
- Setting up Scan to Network 30
- Setting up My MFP 31
- Understanding WS‑Scan 31
- Click Configure > Import 33
- Additional printer setup 34
- Installing internal options 35
- Accessing the system board 36
- Installing a memory card 37
- Additional printer setup 38 38
- 1 Access the system board 39
- 2 Unpack the card 39
- 1 Plastic pins 40
- 2 Metal pins 40
- 3 Unpack the ISP kit 41
- Additional printer setup 42 42
- Additional printer setup 43 43
- Additional printer setup 46 46
- Additional printer setup 47 47
- Removing a printer hard disk 48
- Installing hardware options 49
- Installing optional trays 50
- 1‑tray module 51
- 3‑tray module 51
- Attaching cables 52
- Verifying printer setup 53
- Printing a network setup page 54
- Setting up serial printing 64
- Use both sides of the paper 66
- Avoid paper jams 66
- Print in black and white 67
- Adjusting Sleep Mode 68
- Using Hibernate Mode 69
- Recycling 70
- 1 Pull the tray out 72
- Envelopes 80
- Transparencies 80
- Linking and unlinking trays 82
- Configuring a custom name 83
- Paper guidelines 84
- Fiber content 85
- Unacceptable paper examples 87
- Supported paper sizes 88
- Finisher 91
- Supported finishing features 92
- Paper transport 93
- Finisher standard bin 93
- Bin 2 (booklet‑maker) 94
- Setting the finisher exit bin 95
- Printing 96
- Using Max Speed and Max Yield 97
- Printing from a flash drive 98
- Printing on specialty media 100
- Tips on using envelopes 101
- Tips on using labels 101
- Tips on using card stock 102
- Printing information pages 103
- For Windows users 104
- For Macintosh users 104
- Making copies 105
- Copying film photos 106
- Copying on specialty media 106
- Customizing copy settings 107
- Copying different paper sizes 108
- Reducing or enlarging copies 109
- Adjusting copy quality 109
- Collating copies 110
- Placing information on copies 112
- Canceling a copy job 112
- Copy from 113
- Darkness 114
- Sides (Duplex) 114
- Advanced Options 115
- Save As Shortcut 115
- E-mailing 116
- Creating an e-mail shortcut 117
- E-mailing a document 118
- Customizing e-mail settings 119
- Canceling an e-mail 120
- Understanding e-mail options 120
- Resolution 121
- Page Setup 122
- Scan Preview 122
- ADF Scanner glass 123
- Initial fax setup 124
- Choosing a fax connection 125
- Connecting to a DSL service 126
- Setting the date and time 128
- Creating shortcuts 129
- Sending a fax 130
- Sending a fax using shortcuts 131
- Customizing fax settings 132
- Canceling an outgoing fax 133
- Understanding fax options 134
- Holding and forwarding faxes 136
- Scanning 138
- Scanning to an FTP address 139
- Understanding FTP options 140
- Scanning to a flash drive 143
- Original Size 144
- Scanning 146 146
- Understanding printer menus 147
- Supplies menu 148
- Paper menu 150
- Paper Size/Type menu 151
- Configure MP menu 154
- Substitute Size menu 154
- Paper Texture menu 154
- Paper Loading menu 156
- Custom Types menu 158
- Custom Names menu 158
- Custom Scan Sizes menu 159
- Universal Setup menu 159
- Bin Setup menu 160
- Reports menu 161
- Network/Ports menu 162
- Network Reports menu 164
- Network Card menu 164
- TCP/IP menu 165
- IPv6 menu 166
- Wireless menu 167
- AppleTalk menu 167
- Standard USB menu 168
- Parallel [x] menu 170
- Serial [x] menu 172
- SMTP Setup menu 174
- Security menu 175
- Confidential Print menu 177
- Disk Wiping menu 177
- Security Audit Log menu 179
- Set Date and Time menu 179
- Settings menu 181
- Copy Settings menu 190
- Fax Settings menu 195
- Fax Send Settings 196
- Fax Receive Settings 200
- Fax Log Settings 202
- Speaker Settings 202
- Answer On 203
- Fax Server Setup 203
- E‑mail Settings menu 205
- FTP Settings menu 210
- Scan Settings 214
- Print Settings 217
- Setup menu 219
- Job Accounting menu 221
- Finishing menu 222
- Quality menu 224
- Utilities menu 228
- XPS menu 229
- PDF menu 229
- PostScript menu 229
- PCL Emul menu 230
- HTML menu 232
- Image menu 233
- Booklet Adjustments menu 234
- Help menu 235
- Disposing of a hard drive 236
- Erasing non‑volatile memory 237
- Using the Embedded Web Server 238
- Maintaining the printer 239
- Cleaning the scanner glass 240
- Cleaning the printhead lenses 241
- Locate the printhead wipers 242
- Maintaining the printer 242 242
- 6 Close the cover 243
- 8 Close the front door 244
- Emptying the hole punch box 245
- Storing supplies 246
- Ordering parts and supplies 247
- Ordering a waste toner bottle 248
- Ordering staple cartridges 248
- Replacing parts and supplies 249
- 3 Lower the cover 250
- Maintaining the printer 251 251
- Maintaining the printer 252 252
- Maintaining the printer 253 253
- 11 Close the cover 254
- Replacing a toner cartridge 255
- 7 Close the front door 257
- 1 Turn the printer off 257
- 2 Open the front door 257
- Maintaining the printer 258 258
- 7 Lower the cover 259
- 10 Close the cover 260
- 12 Close the front door 261
- 13 Turn the printer back on 261
- Replacing a staple cartridge 262
- Maintaining the printer 263 263
- 7 Close door G 264
- 1 Open door G 264
- Maintaining the printer 265 265
- Maintaining the printer 266 266
- Maintaining the printer 267 267
- Maintaining the printer 268 268
- 10 Close door G 269
- Moving the printer 270
- Administrative support 271
- Viewing reports 272
- Clearing jams 273
- Paper tray recommendations 273
- Paper recommendations 273
- Clearing jams 274 274
- 201–202 paper jams 275
- 203 paper jam 276
- 230 paper jam 278
- 231 paper jam 278
- 2 Pull the green lever down 279
- 24x paper jam 280
- Paper jam in Tray 1 281
- 2 Open the specified tray 282
- 4 Close the tray 282
- Paper jam inside the tray 283
- 2 Open the top cover 285
- 250 paper jam 286
- Paper jam in door A 287
- Paper jam in door H 289
- Paper jam in door G 290
- 2 Lift cover G1 lever 291
- 9 Close door G 292
- 1 Open cover F 293
- 3 Close cover F 293
- 455 staple jam 294
- 5 Close the staple guard 295
- 8 Close the stapler door 295
- 28y.xx paper jams 296
- Troubleshooting 297
- Load [src] with [size] 301
- Load [src] with [type] [size] 301
- Load staples 302
- 36 Printer service required 305
- 53 Unformatted flash detected 307
- 54 Network [x] software error 307
- 54 Serial option [x] error 307
- 88.xx [color] cartridge low 312
- 280.06 Paper missing 312
- Solving printing problems 313
- AKE SURE COLLATE IS SET TO ON 316
- Solving copy problems 317
- CHECK THE DOCUMENT PLACEMENT 319
- CHECK THE PAPER SIZE SETTING 319
- Solving scanner problems 320
- Solving fax problems 322
- ESEND THE DOCUMENT 325
- EPLACE THE CARTRIDGE 325
- Solving option problems 326
- HECK THE CABLE 328
- Solving paper feed problems 329
- URN ON JAM RECOVERY 330
- HECK THE GUIDES 330
- HECK THE PAPER SIZE SETTING 330
- HECK THE PAPER GUIDES 332
- HECK THE PAPER TYPE SETTING 335
- HECK THE PAPER 337
- Solid color pages 338
- HECK THE PAPER TYPE 339
- CHECK THE PAPER TYPE SETTING 343
- FAQ about color printing 343
- Manual Color menu 344
- Contacting customer support 346
- Product information 347
- Edition notice 347
- Trademarks 348
- Modular component notice 349
- Licensing notices 350
- Noise emission levels 350
- Static sensitivity notice 350
- ENERGY STAR 351
- Temperature information 351
- Power consumption 351
- Radio interference notice 352
- Uso del prodotto in Svizzera 355
- Industry Canada (Canada) 356
- Notices 358 358
- Statement of Limited Warranty 359
- Extent of limited warranty 360
- Limitation of liability 360
- Additional rights 361
- Numerics 362
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