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Action Yes No
Step 2
Adjust the toner darkness to a lighter setting.
a From the Quality Menu, select a lower value to reduce toner density.
• 4 is the factory default setting.
• If Print Mode is set to Black Only, then a setting of 5 increases toner
density and darkness for all print jobs.
b Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 3.
Step 3
Reinstall the toner cartridge.
a Remove the cartridge.
b Install the cartridge.
c Resend the print job.
Did the background disappear from the prints?
The problem is solved. Go to step 4.
Step 4
Check if off-white background is selected.
a Depending on your operating system, set off-white background from
Print Properties or the Print dialog.
b Resend the print job.
Did the background disappear from the prints?
The problem is solved. Contact
customer
support.
Incorrect margins on prints
ABCD
ABCD
ABCD
Action Yes No
Step 1
a Move the width and length guides in the tray to the correct positions
for the paper size loaded.
b Resend the print job.
Are the margins correct?
The problem is solved. Go to step 2.
Troubleshooting 288
- User's Guide 1
- Contents 2
- Contents 4 4
- Safety information 7
- Learning about the printer 9
- Printer configurations 11
- Basic model 12
- Using the Embedded Web Server 13
- Using the ADF 14
- Using the scanner glass 14
- Understanding the home screen 16
- Features 17
- Other touch-screen buttons 18
- For Windows users 20
- For Macintosh users 20
- Customizing the home screen 21
- Setting up Card Copy 23
- Using MyShortcut 23
- Setting up Multi Send 24
- Setting up Scan to Network 24
- Additional printer setup 27
- Installing a memory card 29
- Installing an optional card 31
- 3 Unpack the ISP kit 33
- Additional printer setup 34 34
- Additional printer setup 35 35
- Additional printer setup 36 36
- Additional printer setup 37 37
- 14 Close the shield 39
- Additional printer setup 40 40
- Removing a printer hard disk 42
- Installing hardware options 43
- Networking 48
- Verifying printer setup 52
- Loading trays 53
- One‑sided printing 57
- Two‑sided (duplex) printing 57
- 6 Insert the tray 58
- Linking and unlinking trays 64
- Assigning a custom paper type 65
- Configuring a custom name 65
- Using specialty media 67
- Tips on using labels 68
- Paper guidelines 69
- Moisture content 70
- Grain direction 70
- Fiber content 70
- Storing paper 72
- Supported paper sizes 72
- Printing 77
- Printing from a flash drive 78
- Printing from a mobile device 79
- Printing 80 80
- Making copies 84
- Copying photos 85
- Copying on specialty media 85
- Customizing copy settings 86
- Copying different paper sizes 87
- Reducing or enlarging copies 88
- Adjusting copy quality 89
- Collating copies 89
- Collated Not collated 90
- Creating a custom copy job 91
- Placing information on copies 92
- Canceling a copy job 92
- E-mailing 95
- Creating an e-mail shortcut 96
- E-mailing a document 97
- Customizing e-mail settings 98
- Canceling an e-mail 99
- Page Setup 100
- Scan Preview 101
- Using the advanced options 101
- Setting up the printer to fax 102
- Initial fax setup 103
- Choosing a fax connection 104
- Lexmark adapter plug 40X8519 112
- Part name Part number 112
- Sending a fax 116
- Creating shortcuts 118
- Customizing fax settings 119
- Viewing a fax log 120
- Blocking junk faxes 120
- Canceling an outgoing fax 121
- Holding and forwarding faxes 121
- Understanding the fax options 122
- Faxing 124 124
- Scanning 125
- Scanning to an FTP address 126
- ADF Scanner glass 127
- Setting up Scan to Computer 128
- Scanning to a flash drive 128
- Using the ScanBack Utility 129
- File Name 129
- Save As Shortcut 129
- Original Size 129
- Darkness 130
- Resolution 130
- Menus list 132
- Paper menu 133
- Configure MP menu 136
- Substitute Size menu 137
- Paper Texture menu 137
- Paper Weight menu 138
- Paper Loading menu 140
- Custom Types menu 141
- Custom Names menu 141
- Custom Scan Sizes menu 142
- Universal Setup menu 142
- Reports menu 143
- Network/Ports menu 144
- Network Card menu 146
- TCP/IP menu 146
- IPv6 menu 147
- Wireless menu 148
- AppleTalk menu 149
- Standard USB menu 149
- Parallel [x] menu 151
- Serial [x] menu 153
- SMTP Setup menu 155
- Security menu 156
- Confidential Print menu 159
- Security Audit Log menu 160
- Set Date/Time menu 161
- Settings menu 163
- Copy Settings menu 170
- Fax Settings menu 174
- General Fax Settings 175
- Fax Send Settings 176
- Fax Receive Settings 180
- Fax Log Settings 182
- Speaker Settings 183
- Answer On 183
- E‑mail Settings menu 185
- FTP Settings menu 190
- Scan Settings 194
- Print Settings 198
- OCR Settings menu 199
- Setup menu 200
- Finishing menu 202
- Quality menu 203
- Job Accounting menu 204
- Utilities menu 206
- XPS menu 207
- PDF menu 207
- PostScript menu 207
- PCL Emul menu 208
- HTML menu 210
- Image menu 211
- Help menu 212
- Use both sides of the paper 213
- Avoid paper jams 214
- Adjusting Sleep mode 215
- Using Hibernate mode 215
- Setting Hibernate Timeout 215
- Using Schedule Power Modes 216
- Recycling 217
- Securing the printer 219
- Erasing non‑volatile memory 220
- Maintaining the printer 223
- Cleaning the scanner glass 224
- Ordering supplies 225
- Ordering an imaging unit 226
- Ordering staple cartridges 226
- Ordering a maintenance kit 226
- Storing supplies 227
- Replacing supplies 227
- 6 Close the front door 228
- Replacing the imaging unit 229
- 8 Close the front door 231
- 1 Open the stapler door 231
- Maintaining the printer 232 232
- Moving the printer 233
- Shipping the printer 234
- Managing the printer 235
- Clearing jams 238
- Load paper properly 238
- Use recommended paper 239
- 2 Open the ADF cover 240
- 4 Close the ADF cover 240
- Clearing jams 242 242
- Clearing jams 243 243
- 9 Close the front door 246
- 4 Insert the tray 247
- Paper jam in the finisher bin 249
- 4 Close the narrow door 251
- Staple jam in the finisher 252
- Clearing jams 253 253
- Close the staple access door 254
- Clearing jams 254 254
- Troubleshooting 255
- Check tray [x] connection 256
- Close rear door 256
- Close finisher rear door 256
- Close front door 256
- Defective flash detected [51] 257
- Disk full [62] 257
- The printer is not responding 269
- • The USB symbol on 270
- • The appropriate 270
- Printer display is blank 271
- Cannot detect internal option 272
- Tray problems 273
- Cannot detect memory card 274
- Paper frequently jams 275
- Solving print problems 276
- Print jobs do not print 277
- Troubleshooting 278 278
- Troubleshooting 279 279
- Troubleshooting 280 280
- Incorrect characters print 281
- Tray linking does not work 282
- Large jobs do not collate 282
- Unexpected page breaks occur 283
- Troubleshooting 284 284
- Clipped pages or images 285
- 1 Remove the toner cartridge 286
- 2 Remove the imaging unit 286
- Gray background on prints 287
- Incorrect margins on prints 288
- Paper curl 289
- Print irregularities 290
- Troubleshooting 291 291
- Print is too dark 292
- Print is too light 293
- Skewed print 294
- Troubleshooting 295 295
- Troubleshooting 296 296
- Leading edge 297
- Trailing edge 297
- Toner specks appear on prints 300
- Toner rubs off 301
- Uneven print density 301
- Solving copy problems 302
- Poor copy quality 303
- Troubleshooting 304 304
- Solving fax problems 305
- Caller ID is not shown 306
- Cannot send or receive a fax 306
- Troubleshooting 307 307
- Troubleshooting 308 308
- Troubleshooting 309 309
- Troubleshooting 310 310
- Solving scanner problems 311
- Scan job was not successful 312
- Scanner unit does not close 313
- Poor scanned image quality 314
- Cannot scan from a computer 315
- Troubleshooting 316 316
- Contacting customer support 317
- Product information 318
- Edition notice 318
- GOVERNMENT END USERS 318
- Trademarks 319
- Noise emission levels 319
- Temperature information 320
- India E-Waste notice 320
- Product disposal 320
- Static sensitivity notice 321
- ENERGY STAR 321
- Laser notice 321
- Laser advisory label 321
- Power consumption 322
- Sleep Mode 323
- Hibernate Mode 323
- Off mode 323
- Total energy usage 323
- Lexmark International, Inc 327
- LEX-M03-002 327
- A11-0160001JP 327
- Modular component notice 328
- Industry Canada (Canada) 328
- Limited warranty 331
- Limited warranty service 332
- Extent of limited warranty 332
- Patent acknowledgment 333
- Numerics 335
- XPS menu 207 346
- Index 346 346
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